Summary:
It works but very poor customer service.
https://www.appaso.com/pages/home
https://www.amazon.com/Touchless-Kitchen-Dalmo-Fingerprints-Resistant/dp/B07SRB12MD/ref=asc_df_B07SRB12MD/?tag=hyprod-20&linkCode=df0&hvadid=385178072563&hvpos=&hvnetw=g&hvrand=7889088171146804546&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032008&hvtargid=pla-820815725179&psc=1&tag=&ref=&adgrpid=78829232096&hvpone=&hvptwo=&hvadid=385178072563&hvpos=&hvnetw=g&hvrand=7889088171146804546&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032008&hvtargid=pla-820815725179
Details:
Feb 4 21
Item received and installed in 20min and worked. I did my own install.
Mar 25 21
Stopped working and replacing batteries did not help. Sent seller message.
Seller insisted on video showing failure but no way offered to upload video to seller other than review on Amazon or sharing on google drive.
Mar 29 21
Seller sent IR sensor and replacement controller tracking number with 5 to 14 day delivery time. Luckily the faucet was working without controller in manual mode.
Apr 3 21
Received IR sensor and replacement controller with no instructions and no video on Youtube or their website. Controller is external and needs just water to be shutoff and 3 hookups but that did not solve the problem. The IR sensor needed replacement. Sent message to seller but got reply next day (sun) that office is closed and they would respond next week.
Here is what it took to replace the IR Sensor.
1. Completely uninstall the faucet.
2. Twist open a big ring and inside it pop out a plastic piece holding the hoses and wire.
3. Remove hot water hose and mixer hose to get access to the IR sensor inside the faucet.
4, Remove a bolt holding the IR sensor inside.
5. Remove the IR sensor and replace it with the new one.
6. If you do not have a magnetic screw driver, it is a pain to put the bolt back.
7. Reconnect the hot water hose and the mixer hose into the faucet.
8. Close the big ring holding the hoses and wire. Ignore the plastic piece holding the hoses and wire. It really does nothing
9. Re-install the faucet and hook up the controller.
10. Turn on the water valve for hot and cold water and test.
It worked but took me over 2hrs with no instructions or help from the Appaso.
I guess other touchless faucets are similar and I hope this helps someone. Best to ask for replacement faucet and not try to replace the IR sensor inside the faucet. It is trivial to replace the controller box. If you were call a plumber, you probably would be advised to get new faucet and get charged once for visit and 2nd time for the install.
